Call Centres and Helplines

Realise improved performance and increased customer satisfaction by providing a cohesive customer service function and consistency across the customer experience.

Achiever Anyware’s in-built helpdesk and customer service functionality allow a proactive approach to managing customer issues and provide visibility of information to other departments to create a complete, informed view of each customer account.

Improve customer service and increase productivity

Achiever Anyware’s customer service functionality combined with its sophisticated business process functionality and integration with telephony and other business systems provides your customer service team with the tools to effectively capture, manage and process enquiries from customers, and partners via multiple channels.   See Customer Services for more detailed information.

Improve communication with customers and partners 

The introduction of Achiever Anyware’s customer and partner portals allow authorized users to access, edit and view select information.  Providing a customer or partner portal with functionality including issue logging and viewing, knowledgebase search, give feedback and the ability to ask questions will improve visibility of information and offer customers 24/7 access to your support function.  See Partner Management for more details on functionality available for managing your partners.