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Case Studies

Simon Pollock from Surrey County Council talks about the the successful implementation of a 120 seat call centre powered by Achiever, and the huge cost savings achieved.


 

Case Studies

Connaught Compliance Services

Neville Johnson

Surrey County Council

- Contact Centre

- Shared Service Centre

Warwickshire College


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Connaught Compliance Services

Risk Management Solutions specialist Connaught Compliance Services needed a highly flexible information management system that could meet hugely diverse needs from telemarketing to appointment scheduling, billing to workfow management. The company thought it was asking the impossible . . . until they spoke to Achiever Software.

Click here for full case study

  Connaught
     

 

 

Neville Johnson Offices uses Achiever CRM to create complete business solution

Manchester-based home furniture designer and manufacturer, Neville Johnson Offices, have been
successfully using Achiever CRM to manage their internal processes and provide information to all areas of their business for over 4 years.

Click here for full case study

NJ
     

 

 

Surrey County Council

Contact Centre
Driven by the need to make its services more accessible to residents, Surrey County Council turned to Achiever to help implement a ‘one number’ contact centre.

Click here for full case study

 

Shared Service Centre
Since the 1990’s Surrey County Council has sought to gain efficiencies and look at ways of managing the challenges of its 260-plus applications. Surrey began the challenge of consolidating these areas in a common business unit, which would be known as the Shared Service Centre.

Click here for full case study

surey
     

 

 

Warwickshire College

When Warwickshire College, a large college of general Further Education, began looking for a Customer Relationship Management (CRM) system, it had a clear picture of its key requirements.

Click here for full case study

Warwickshire College
     
     
 
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