Surrey County Council
Contact Centre
Driven by the need to make its services more accessible to
residents, Surrey County Council turned to Achiever to help
implement a ‘one number’ contact centre.
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Shared Service Centre
Since the 1990’s Surrey County Council has sought to gain efficiencies and look at ways of managing the challenges
of its 260-plus applications. Surrey began the challenge of consolidating
these areas in a common business unit, which would be known as the Shared Service Centre.
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