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Education - Student and Employer Management
Achiever Software pioneered the provision of Employer Engagement & Student Enquiry Management solutions initially working with a prominent member of the 157 Group, Warwickshire College, to develop the first version of the solution over 5 years ago.
Since this point Achiever has worked with many HE and FE institutions through user forums and feedback sessions to develop the core AES application template as well as develop additional plug-in configuration modules to extend the core capabilities. The Achiever Education Solution (AES) was developed as a highly configurable template solution based on the powerful Anyware CRM engine in response to educational establishments wanting to engage more proactively with their stakeholders (employers, students, agents, partners etc.) through better structured communication and marketing processes.
Achiever is constantly looking for ways to enhance our solution to meet new legislative and quality standards such as the Training Quality Standard that is being adopted by private and public sector institutions.
AES comprises a number of core functional areas and optional extensions, in most cases the specific needs of each client are met with no custom programming, thanks to the powerful solution configuration capabilities built on the core Anyware engine.
Key benefits of implementing AES :
- Provides a single view of the truth, providing employer and learner centric information
- Provides evidence for Training Quality Standard (TQS) reporting
- Enables a joined up and effective customer engagement process across the College
- Transparency of information across the college, AES allows the College to easily establish who is dealing with each customer and what interactions have or are scheduled to take place
- All opportunities are stored in one place, eradicating information ‘islands’
- AES ensures information is only captured once but can be used and reviewed many times
- Ensures accurate and consistent data capture into the system promoting, promoting a culture of owning, checking and amending information
- Ensures key employer relationships are ‘owned’ by designated staff (referred to as Account Owners) and there are clear roles and responsibilities across the College
- Every learner has a single point of contact which improves serviceability and profitability
- Provide a personalised customer service using efficient and effective customer engagement processes
- Improve marketing campaign return on investment, sending out targeted campaigns to improve customer take up rates and maximize up-selling and cross-selling opportunities
- Ensure no lead is ever lost with automated processes ensuring every lead is followed-up in a timely and structured manner
- Provide College performance management through benchmarking and target setting, highlighting areas for concern and training issues
- Ensures front line staff are engaged to effectively understand customer needs through timely and accurate information.
One view of the customer 
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AES will consolidate information held in disparate data sources to give ‘one view’ of the customer and will support Colleges strategic aim of ‘providing an improved and consistent customer experience’ ensuring everyone the College interacts with is managed proactively and in a structured manner.
AES ensures that the College builds its knowledge and understanding of each type of stakeholder that it deals with and that it can use the information captured in building a customer-responsive education model. Powerful business functionality for educational institutions has already been built into the AES therefore the College does not have to pay for a “ground-up” development only configuration to tailor the system to its specific business practices.
Improve Quality of Engagements
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Current users of the AES system have seen a marked improvement in the quality of their engagements with employers and other stakeholders since using AES. This has resulted in both an increase in sales and a reduction in cost of sales delivering a return on investment that has paid the original capital investment back very quickly – often in a year or so. Continued process improvements enabled and supported by AES coupled with resource usage efficiencies have made AES an invaluable tool in driving competitive advantage, quality and cost efficiency at our customers.
Longer term users of the system now truly appreciate the power and flexibility of the Anyware CRM engine that lies at the heart of AES. AES has grown to be used across other business disciplines within the College, for example, to be the hub of front office operations. It has been easy to modify the configuration of AES to react to and anticipate changes in the market in ways that would not have been possible with other, more rigidly built systems they had originally considered which would have met the original, modest requirements.
Information when you need it
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In addition to its rich functional capabilities AES also addresses the need for management to have easy access to the information they require to make informed decisions based on analysis of key operational and performance information at the right time and in the right format.
Management Dashboards provide real-time views of key indicators on management dashboards that enable executives and managers to get an up to-date snapshot of the business and to drill down into the underlying data at will; scheduled reports are produced for use within the business to measure KPIs etc. and the powerful query tool makes it easy to build ad-hoc reports on any aspect of the business at any time.
College-wide Solution
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Through its ease of deployment, high usability and ability to interface with many other College systems, AES is designed to be rolled out the solution College-wide, providing a holistic view of each employer, student and stakeholder to all required College staff.
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Alumni Management, Alumnus, CRM for Higher Education, CRM for Higher Educational Institutions, CRM for HE, CRM for Further Education, Training Quality Standard, Meeting the quality standard, Association of Colleges, 157 Group, TQS, Training Quality Standard, TQS and Employer engagement, TQS Compliance, TQS Compliant Software, Student MIS , TQS Toolkit, Student Management Information Systems, NVQ Tracking, Training Management, Course Management, Course Scheduling, Assessor Management, Training officer management, Employer Engagement, Employer Relationship Management, Employer Enquiry Management, Employer Engagement Software, Employer Engagement Strategy, Student Enquiry Management, Employer Engagement Toolkit, Student Relationship Management, Student uptake analysis, ONA, Student Centric Systems, Employer Centric Systems, Organisational Needs Analysis, TNA, Training Needs Analysis, Student Funding streams, Resource Scheduling, Business Process Management, Service Level Agreements, Event Management, Work based Learning, Work based Learning enquiries, Work based learning placements, Work based learning placement management, Work based learning outcomes, Employer Progression, Learner Management, Candidates Management, Interfacing with MIS, Integrating with MIS , Employer Responsiveness, Framework for Excellence, Apprenticeship Management, Student Progression, Employer learners, Delegate management, Short courses, Short course management, Student up-selling, Learner up-selling, Managing the customer journey, LSC, QIA, Train to gain, JISC, DIAS |
