Training Process

In partnership with the customer, Achiever trainers will typically follow this process based upon customer needs 

• Training Needs Analysis (TNA) investigation with the customer’s training team
• TNA document creation with accompanying training plan
• Creation of customised test plans if training is for new functionality
• Creation of customised training manuals
• Creation of customised training agenda, exercises and feedback forms to be used by the customer’s training team when holding internal training sessions as required
• End User training including practical presentation exercises to assess training delivery skills as required
• Achiever Trainer Feedback and Recommendations document on all customer representative trainers
• Certification levels for successful trainers and end users on training delivery and system usage
• Assistance with User Acceptance Testing (UAT)
• Ad-hoc user drop-in sessions to allow knowledgeable Achiever trainers to be available to field user questions

The Training Team 

Our team of highly skilled trainers have detailed knowledge of Achiever and spend time understanding your individual system to provide tailored training. It is customary for the trainer to have been involved in the initial design and implementation of your system to ensure continuity of knowledge. Our trainers maintain a high level of technical knowledge relating to your system whilst also being able to communicate effectively with novice computer users. Our trainers understand that using a new system or function can be a time of great anxiety for your staff and will take time to ensure that all users are fully conversant and confident in using Achiever after Go Live.
     
     
Available Training Courses

Due to the tailored nature of our training courses, there is no definitive list of courses available. However, subject areas covered in training include
     

• Company and Contact Profile Management
• Activity Management
• Campaign Management
• Sales and Management
• Customer Service and Feedback Management
• System Administration Level One to Three
• Understanding Achiever Anyware for Report Production

 
Regular training reviews will take place to ensure that system administrators and end users make full use of Achiever's functions. It is envisaged that Achiever will evolve as your Organisation ’s processes and requirements develop. Therefore, additional training can be provided should any new functionality be added as a result of the evolving requirements. Additional documentation will be required in line with the new functionality, which may either be produced by the customer or Achiever Software.