White Papers

Implementing a customer centric solution involves investment in time, money and resource. All solutions will not deliver the same benefits and the implementation method and supplier used have a fundamental impact on solution success.

Achiever Software has created a range of white papers to provide assistance on a number of key topics for consideration when implementing a Corporate Information Management/CRM solution.

Achiever welcomes feedback on white papers provided. Please contact us and let us know if the white papers have been of assistance.

If you cannot find the white paper on your chosen topic please contact us.

Effective Engagement: The key to ensuring a really successful Customer Relationship Management implementation

Finding a CRM Solution that can meet your existing business needs is a challenge faced by many organisations.  Successful Customer Relationship Management is much more than simply implementing software.  Truly successful CRM must incorporate not only the existing business needs of your organisation, but must be able to evolve and adapt as your business changes.

Choosing a Customer Centric/CRM solution 
Implementing a customer centric solution involves investment in time, money and resource. All solutions will not deliver the same benefits and the implementation method and supplier used have a fundamental impact on solution success. 

Measuring Return on Investment (ROI) from a Customer Centric/CRM Solution
 
Identifying tangible and intangible benefits required from the CRM solution early in the implementation process will provide clear focus and enable you to evaluate project success. ROI must be continuously monitored to ensure your CRM solution continues to deliver real benefits. 

Data Quality and Migration

Whether you are implementing a new solution, integrating with existing applications or importing data on a regular basis there are considerations to be made, processes to be followed and legislation of which to be aware

Information Security: Effectively securing your data

As modern organisations store more and more data, they are adopting more complicated databases to cope with the increased demand. Applications are also being integrated to derive new information from the interconnected data. As the scale and complexity increase, so security and data protection become ever more imortant. Applying a security policy to a single application alone is not enough. Any Data Protection Manager will agree that maximising security involves people and processes as much as systems.

Implementing Customer/Partner
Self-Service Portals 

Successfully implementing customer/partner self-service portals involves more than setting up a new website. Customer/partner self-service portals can only deliver strong tangible benefits if considered as part of wider customer strategy